Sticking with an old, outdated managed services provider (MSP) will cost your business money, productivity and unplanned downtime. On the other hand, a good MSP should provide proactive solutions that never let issues trickle down to the end-user.
Unfortunately, many companies stay with an outdated MSP because they think switching to a new one will cause even more delays in productivity. Switching doesn’t have to be a complicated process, though. When ITConnexion acquires a new customer, we seamlessly take over and upgrade your current IT services without any ripples in your productivity.
Ready to make the switch? Here are three questions you can ask yourself to determine whether or not your MSP is doing the best job for your business.
Is Your MSP Providing the Most Current Technologies?
Cloud services are the foundation for modern businesses. They enable remote communication, a global collaboration between offices and increases security to protect your company’s confidential documents.
A quality MSP should have already transitioned your company to Microsoft 365 or another cross-team collaboration software and implemented cloud backup services. If not, your business is missing out on the cutting-edge of modern productivity.
Does Your MSP Provide Prompt Customer Service?
When your company’s entire network is in jeopardy and productivity is halted, dealing with poor customer service is the last thing you need. Nobody looks forward to speaking with a customer service representative, but you shouldn’t dread having to call your MSP either.
ITConnexion believes that excellent customer service starts when you pick up the phone to inquire about our IT services. Our customer-first mentality continues through every interaction, whether you have a simple question or need help installing new software on every company computer across the globe.
Good customer service incorporates responsiveness, helpfulness and professionalism. Is your MSP willing to prioritise addressing your concerns, or do they boot you to an offshore call centre that can’t answer your questions? If you don’t feel like a valued customer, you probably aren’t.
Is Your MSP Future Proof?
How often do you hear from your MSP? Do they drop in now and then to try and sell you new software?
A good MSP is an active partner in your organisation, proactively suggesting new IT services to streamline productivity because they’ve witnessed the need firsthand.
One of the most significant shortcomings for MSPs is failing to suggest appropriate software and services that proactively address your business’ needs before they snowball into serious productivity gaps. Your MSP should provide solutions for:
- Using new software
- Cybersecurity awareness
- Spotting security threats and immediately reporting them
- Internal and external technology malfunctions
Make the Switch to Effective IT Solutions
Technology is quickly evolving, which means the way you’ve always handled IT is not proactive enough to acclimate to the current climate. Your MSP should be a trusted partner in your business who never lets your IT services, software or hardware technology become obsolete and your productivity fall behind.
ITConnexion has helped hundreds of Australian businesses make a seamless transition from their outdated MSPs to our proactively IT solutions. Set up a consultation on 1300 89 22 00.