ITConnexion Privacy Statement
ITConnexion refers to ITConnexion Pty Ltd of 2/22 Gillman Street, Hawthorn East, VIC 3123 (ABN 88 106 639 954).
INFORMATION COLLECTION AND USE
When we collect personally identifiable information, we do so only to be able to provide you with the IT products and services that we promise, including, but not limited to, our services, to communicate with you, and to manage your internal IT systems. It is likely that we may also be advised of, or observe, sensitive personal and company data in the course of providing our services. This information remains confidential and is only used in the course of resolving problems or answering questions, we do not intentionally record any of this information other than for use in performing our services or at the request of the user/client/organisation/company. With appropriate authorisation from your company we can show you any information stored on our servers that we keep as part of the support services we provide to you. We keep personal information away from general staff and to all those who do not need to see it.
INFORMATION COLLECTED AND OBSERVED
We commit to use any information gathered in a way that our clients would think would be reasonable unless we receive their direct consent. In our day to day dealings with your organisation we may be advised of, or observe, certain personally identifiable information. Personally identifiable information that we may collect in such instances may include your IP address, full user name, password, email address, city, time zone, telephone number, and other information that you decide to provide us with, or that you decide to include. In the cases of remote and onsite support this can also include personal or company data that may be open and visible on your computer desktop or within files that are opened in the course of assisting with a service diffculty or question.
HANDLING OF IT EQUIPMENT
We take steps to keep your personal information secure when equipment is in our possession. In cases where we are acting on your behalf to dispose of equipment we check computers for personal information before disposing of them and destroy any information securely. When handling your IT equipment we take reasonable steps to ensure it is securely stored.
USE OF CONTACT INFORMATION
We may use your contact information to market to you, and provide you with information about, our products and services. If you decide at any time that you no longer wish to receive such information or communications from us, please follow the unsubscribe instructions provided in any of the communications.
Our servers automatically record information about your systems in the course of some of the proactive monitoring services that may be provided to your site and this may include information that your browser sends whenever you visit a website as Log Data. This Log Data may include information such the websites you visit, the search terms you use, and any advertisements on which you click. We use Log Data to monitor the use of the Site and of our Service, and for technical administration. We do not associate your IP address with any other personally identifiable information to identify you personally, except in case of violation of the Terms of Service.
THIRD PARTY SERVICES
We engage from time to time with third parties who perform functions and provide services to us or directly to our clients, including, without limitation, hosting and maintenance, customer relationship, database storage and management, and related marketing campaigns. We will share your personally identifiable information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.
We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect the property and rights of Company or a third party, the safety of the public, or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
ITConnexion may from time to time send relevant communication regarding products and servicers (e.g. newsletters, IT updates) to our contacts. Those who do not wish to be contacted via email may opt out of these mail outs either by notifying ITConnexion on 1800 064 961 or via return email. Please note that ITConnexion will never supply personal information to a third party for the purpose of allowing them to direct market their products or service on an individual, unless individuals have expressed consent to that disclosure.
ITConnexion will act honestly and professionally with private identifiable information at all times. In the event that you feel any privacy laws have been breached in accordance with the Australian Privacy Principles please contact our Policy Offcer on 1800 064 961 or email policy@ITConnexion.com.