Managed IT Service Desk
Set your business up for success with a friendly, responsive helpdesk staffed by expert engineers. Engage ITConnexion for unlimited helpdesk support for your entire staff and get the guidance you need.
IT Service Desk that you can count on
Our team of engineers are 100% customer service focused, delivering friendly, expert advice on your issues. Our responders serve as the first point of contact for staff seeking technical assistance via phone or online. Our team will work tirelessly to perform remote troubleshooting with cutting-edge diagnostic techniques in an attempt to assess the problem as quickly as possible. Once the issue has been detected, a member of our expert helpdesk support team will determine the best solution.
IT Service Desk that you can count on
Comprehensive IT Managed Service Solutions
Our Managed IT Service Desk as your IT Helpdesk & Support
At ITConnexion, we always put the client first. That’s why our helpdesk support service is one of Melbourne’s best.
Continually providing companies with unmatched IT support, our team of experts are on-hand whenever an issue arises, ready to find a solution efficiently and quickly.
solved
per month
time for support
request call
support request
solved on first call
solution delivered
within SLA
average feedback
ratings
Book an obligation free appointment to see how we can help you
Our Managed IT Service Desk Services
- Unlimited access to helpdesk support.
- Immediate access to our engineers via our support hotline
- Incredibly fast response times
- An efficient online ticketing system will be utilised for every request, with monthly and quarterly reports available
- A service level agreement is available with every managed plan
- After hour IT support can also be included in the plan
- A personalised ITConnexion mouse pad with details on how to contact your helpdesk support manager for each staff member.
- Interstate and overseas helpdesk and onsite IT support options may be available depending on your business’ situation and the IT issue.
- IT helpdesk support you can count on
- Proactive vendor management to manage the quality of services
- Our team of engineers are 100% customer service focused, delivering friendly, expert advice on your issues. Our responders serve as the first point of contact for staff seeking technical assistance via phone or online.
- Our team will work tirelessly to perform remote troubleshooting with cutting-edge diagnostic techniques in an attempt to assess the problem as quickly as possible. Once the issue has been detected, a member of our expert helpdesk support team will determine the best solution.
Let’s discuss how our solutions can improve your business
Comprehensive IT Managed Service Solutions
ITConnexion offers a complete set of IT Managed Service solutions from procurement to management and monitoring to resolution, covering all areas of IT Infrastructure.
