Over the past decade, the way businesses connect with customers has changed dramatically. Leading organisations have embraced a broad range of digital tools to enhance customer experience, drive engagement and support their people. But in the past, implementing this level of connectivity often required complex systems, long timelines and significant investment.
Today, that’s no longer the case.
Modern unified communication platforms make it easy for businesses of all sizes to access enterprise-grade voice, video, messaging, and collaboration tools—all delivered through the cloud. There’s no need for on-premises hardware or ongoing technical maintenance. You can scale as your business grows, without the significant investment of traditional systems.
With Unified Communication solution by Access4, you gain the flexibility to connect and collaborate from anywhere—without compromising on the telephony features your business depends on.
The UCaaS Advantage for SMEs and NFPs
Unified Communications as a Service (UCaaS) is a cloud-delivered solution that combines voice, video, messaging, file sharing, presence, and more into one seamless platform. Rather than relying on on-premises phone systems or multiple disconnected apps, UCaaS provides a unified experience that boosts team collaboration and improves how you connect with clients, no matter where you work from. For SMEs and NFPs, this means:
- Scalability–Add or remove users as needed, without hardware upgrades.
- Cost-efficiency–No upfront capital expenses or ongoing maintenance costs.
- Business continuity–Stay connected during outages or office closures.
Simple deployment and support–Let your IT partner manage it all, so your team can focus on what matters most.
Security and Compliance You Can Rely On
Our UCaaS platform is designed with security and productivity in mind. With encrypted communications and data securely stored in Australian-based data centres, your organisation can operate with confidence—knowing sensitive information is protected and regulatory standards are met.
UCaaS integrates smoothly with Microsoft Teams and your existing CRM tools, reducing the need to switch between platforms and improving productivity. Whether your team is in the office or working remotely, everyone stays connected through one unified system.
We make it even easier by eliminating support requests and maximising efficiencies with our self-serve call management platform SASBOSS. SASBOSS gives you the power to create, change and remove services directly within our centralised platform.
We live by the rule of platform over technology. With our unified communications solutions you’ll always have access to the latest and greatest in applications, features and integrations without ever having to change provider. We’re bringing the best technology to you.
Unified Communications
Cloud voice. Video. Chat. Share.
Extend the power of a cloud voice solution into a complete cloud collaboration experience, with carrier grade infrastructure and advanced telephony features to improve customer experience such as call recording (with PCI compliance), call routing, call queuing, IVR, CRM integration, custom-music on hold, call analytics and more.
Microsoft Teams
One touch voice and collaboration
A complete PBX replacement with call centre functionality powered directly within Microsoft Teams. Extend a single number range across devices and access advanced telephony features synced across every device. With flexible licences that allow you to split users between collaborative and call-intensive roles, this solution gives every business access to the flexibility of unified communications.
Call Centre
Scalable solutions to suit a range of needs from basic front of house to full service desk requirements. Access on every device with no installation or onsite configuration, connecting users to multiple call centres and queuing up to 525 calls.
- Check employee presence and transfer calls with ease.
- Simple dashboards for call centre agents to queue, triage and escalate.
- Team leader insights with real time data and reporting.
- Supervisor monitoring capabilities
Cloud Voice
Carrier grade, enterprise level solutions to replace expensive, aging PBXs. Connect to the cloud and experience advanced call features for call handling, call management and productivity, proven business continuity and reliable call services, and simple online tools for self-serve set up, monitoring and reporting. Customers can keep their phone number and choose from flexible licensing plans with included calls or PAYG.
Devices
Unified communications is all about flexibility, but when you’re at work, reliability is key. We support over 150 industry preferred devices including Cisco, Poly, Yealink and more. Set up is simple, with plug and play functionality that automatically configures your devices with zero touch provisioning.
We’ve developed flexible pricing to suit the needs of every business – from basic in-office requirements to complete remote functionality, there’s a solution for every employee and every department. Choose from included calls in Australia and New Zealand or PAYG – and scale up and down directly within our SASBOSS platform with no lock in contracts.
Advanced telephony features are a must for customer experience and compliance. With unified communications, there is no compromise on features. We’ve got all the tools you need to run your business with ease.
Call recording
Available for softphone, desktop and mobile. Stored within a private cloud, which adheres to PCI compliance.
Call Centre/Call queue
Queue calls with custom on-hold messages until your staff become available to take calls, reducing risk of missed calls going to voicemail or going unanswered.
Web receptionist console
Provide real time information around user presence in your organisation and call handling in real time via a web console.
Web supervisor console
Tools to visually monitor your team’s performance for inbound/outbound calls and reporting.
Auto Attendant
Direct your calls to the appropriate department reducing double handling.
Hunt groups
Distribute calls to available agents, includes voicemail options.
Selective call routing
Redirect calls based on time and day policies to suit your business hours across multiple sites and timezones.
Customisable announcements
Upload your own announcements for day, night, voicemail, IVR, and more to suit your business operations.
Call analytics
Review your business performance as a whole not just as an individual and ensure the customer experience is maintained in distributed working environments.
Contact one of our team members for obligation free consultation.
