What is "Managed Services"?

Managed IT Services is when you outsource your business’s Information Technology (IT) to a trusted IT company which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure - all at a fixed price.

Unlike the traditional break-fix model where it is more financially rewarding for an IT Provider for your business to experience continual IT problems; the Managed IT Services model ensures that the IT Provider has a vested interest in keeping your business running efficiently.

For instance, a Managed IT Service provider will focus on addressing the root cause of an issue rather than apply "band-aid" fixes. The Managed IT Service provider will also implement strong IT policies regarding the security and permission control requirements as well as proactively monitoring the health of your network.