Choosing a Managed Services Provider

Below are some components of a Managed IT Services Plan that you may consider outsourcing:

Managed Desktops.

This is the management and monitoring of your fleet of desktops, laptops and mobile devices.

Managed Security.

Security is extremely important for businesses. The threat of security is ever increasing and evolving. Keeping pace with the latest security developments is highly sophisticated and requires advanced tools (such as artificial intelligence), a high level of expertise and constant monitoring.

Service Desk.

This refers to the unlimited remote IT helpdesk support that is accessible to your staff. You are looking for responsive IT support (high first call resolution rates) coupled with excellent customer service.
Scheduled onsite visit. While the Service Desk will perform the tasks remotely, it is good practice to involve some face to face time for your staff to deal with their IT queries with the IT engineers.

Managed Infrastructure.

This component manages the server, storage, network and internet that drives your business. Your infrastructure can be on-premise or in the cloud.
Application Management. The management of your key applications (e.g. Office 365, accounting systems) can also be outsourced, freeing up your internal resources to focus on their primary function.