Managed Services - IT Support Helpdesk

Set your Melbourne business up for success by partnering with a friendly, responsive helpdesk staffed by expert engineers. Engage ITConnexion for unlimited helpdesk support for your entire staff and get the guidance you need.

Our action-oriented IT helpdesk support team will work closely with your staff to smoothly solve any IT issues that may arise. A dedicated account manager will be allocated to oversee the entirety of your IT service. Available through our managed services, IT helpdesk support includes but is not limited to the following:

 

  • Unlimited access to helpdesk support.
  • Immediate access to our engineers via our support hotline
  • Incredibly fast response times
  • An efficient online ticketing system will be utilised for every request, with monthly and quarterly reports available
  • A service level agreement is available with every managed plan
  • After hour IT support can also be included in the plan
  • A personalised ITConnexion mouse pad with details on how to contact your helpdesk support manager for each staff member.
  • Interstate and overseas helpdesk and onsite IT support options may be available depending on your business’ situation and the IT issue.

IT helpdesk support you can count on

Our team of engineers are 100% customer service focused, delivering friendly, expert advice on your issues. Our responders serve as the first point of contact for staff seeking technical assistance via phone or online. Our team will work tirelessly to perform remote troubleshooting with cutting-edge diagnostic techniques in an attempt to assess the problem as quickly as possible. Once the issue has been detected, a member from our expert helpdesk support team will determine the best solution. 

Why ITConnexion for managed IT helpdesk support?

At ITConnexion, we always put the client first. That’s why our helpdesk support service is one of Melbourne’s best. Continually providing companies with unmatched IT support, our team of experts are on-hand whenever an issue arises, ready to find a solution efficiently and quickly.

Whether you are looking for managed helpdesk solutions or ransomware protection and IT security, ITConnexion can help your business establish best practice solutions to ensure the safety of your business’ network.

Contact us or fill in the form on the right to make an initial appointment.