What is Managed IT Services?

This article will define what Managed IT Services is and the different components of a Managed IT Services Plan.

Managed IT Services is when you outsource your business’s Information Technology (IT) to a trusted IT company which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure - all at a fixed price.

Unlike the traditional break-fix model where it is more financially rewarding for an IT Provider for your business to experience continual IT problems; the Managed IT Services model ensures that the IT Provider has a vested interest in keeping your business running efficiently.

For instance, a Managed IT Service provider will focus on addressing the root cause of an issue rather than apply "band-aid" fixes. The Managed IT Service provider will also implement strong IT policies regarding the security and permission control requirements as well as proactively monitoring the health of your network.

Tailoring your Managed IT Services

Below are some components of a Managed IT Services Plan that you may consider outsourcing:

  1. Managed Desktops. This is the management and monitoring of your fleet of desktops, laptops and mobile devices.
  2. Managed Security. Security is extremely important for businesses.  The threat of security is ever increasing and evolving. Keeping pace with the latest security developments is highly sophisticated and requires advanced tools (such as artificial intelligence), a high level of expertise and constant monitoring.
  3. Service Desk. This refers to the unlimited remote IT helpdesk support that is accessible to your staff.  You are looking for responsive IT support (high first call resolution rates) coupled with excellent customer service.
  4. Scheduled onsite visit. While the Service Desk will perform the tasks remotely, it is good practice to involve some face to face time for your staff to deal with their IT queries with the IT engineers.
  5. Managed Infrastructure. This component manages the server, storage, network and internet that drives your business.  Your infrastructure can be on-premise or in the cloud.
  6. Application Management. The management of your key applications (e.g. Office 365, accounting systems) can also be outsourced, freeing up your internal resources to focus on their primary function.

Cost of a Managed Services Plan

As a general rule, your Managed IT Services Plan is calculated on the number of devices, users, equipment, and applications to be managed by the IT provider.  Most organisations will elect to outsource all components listed above, however businesses with some in-house IT support may elect to outsource only limited services, such as, Service Desk or Managed Infrastructure.

Protect your business’s IT processes and control costs with ITConnexion’s Managed IT Service Plans. Contact us on 1300 892 200 or emails sales@itconnexion.com