Our IT Support Plans

Our IT Support Plans have been designed to lower your IT costs while making your Network run faster and with fewer problems.

Here are some other benefits that itconnexion can offer your company:

We take on your IT risks.

Our network monitoring and maintenance will allow us to see and prevent network problems before they turn into downtime and expensive repair bills.

No longer waiting for onsite tech support for the small issues.

Our remote monitoring software will enable us to access and repair most network problems right from our office.

Faster performance and fewer error messages.

Some parts of your system will degrade in performance over time, causing them to slow down or crash. Under our plans, we’ll make sure your network receives the critical maintenance it needs for maximum speed, performance and reliability.

Peace of Mind.

We know you rely on your computer network for daily operations, so we are serious about protecting it from viruses, hackers, spyware and even disgruntled employees. We keep watch 24/7.

Exceptional Customer Service.

You will be assigned an Account Manager and a Lead Engineer when partnering with itconnexion. The Account Manager focuses on your business while the Lead Engineer provides technical support for your site. All support calls to our office are answered by a real person, and our Helpdesk Team provides day-to-day IT support to your staff. We can also promise that our Engineers will respond to your Service request within 30 minutes.

Vendor Management Service.

We organise to fix/replace hardware/software issues with vendors, not you.

Communication and Transparency.

Uniquely ours, Connexionpoint is our online system that facilitates exceptional IT service management. Each client has their own username and password and can utilise this site to view all logged IT requests (even historically); place IT service requests; receive Ticket notifications and there is even functionality for you to provide customer feedback via our Customer Service Satisfaction Surveys. Our Connexionpoint system is our way of providing another layer of communication between you and our IT support team.

Call us today on 1300 89 22 00 to find out how we can best support your business organisation.

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