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Computer questions and issues take up valuable time and your attention. When you use itconnexion, you will receive responsive IT support which will keep your staff working efficiently and your business humming!
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Helpdesk - Responsive Support for your Team
Our Helpdesk operates from 8:30am to 5:30pm and is the first point of contact for your day-to-day End-User support. The Helpdesk will perform initial incident analysis and where possible, remote problem resolution. The Helpdesk also manages basic IT Service Requests such as request for new user or change of security access.
The staff in your business or organisation can contact our Helpdesk via email or by phone in order to report an issue or request a service. All helpdesk items are recorded and tracked to resolution in our Connexionpoint system, which is an in-house web-based application.
We also perform periodic online surveys allow which allow you to provide feedback on the level of service received, which will assist us to further improve our services to you.
Three Benefits of our Helpdesk
- Reduce the hassle of IT - take these hassles away from your staff and let them get on with providing services for your clients, or working on your business.
- Save time - if your staff are scratching their heads over a PC problem, chances are that we have seen it before and can resolve it in half the time.
- Productivity - if your IT systems are running smoothly, then your staff can be fully productive!
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IT Services