Long Term Relationships

Long-term relationships underpin our work approach and ethics. We work consistently with our clients to develop win-win strategies and solutions. This has earned us the trust and loyalty of our customers. Furthermore, 80% of our new business is from client referrals. Read what our clients have to say in our Testimonials.

Responsiveness

No waiting - Our Helpdesk Team answer all calls immediately. Most queries are resolved via phone or remote support. When On-site services are required, we aim to schedule them within the day and at worst, the next working day.

Expertise

We specialise in the SME and not-for-profit sectors, with over 100 servers and networks under our management. We have a in-depth understanding of a broad range of technologies and IT issues. All of our engineers are qualified and hold tertiary qualifications.

Competitive Price

We offer very competitive pricing for our services and products. Further discounts are available when you take up a Support Plan. We also acknowledge the good work performed by not-for-profit organisations and offer discounts for NFPs.

Proactive

We put emphasis on Proactive Maintenance and we have monitoring tools to ensure that our client's IT needs are actively managed. We schedule regular On-site Visits for systems maintenance to ensure that problems are detected early to minimise unexpected downtime. Consistent with our long term approach, we advocate IT strategies and solutions that allow for the future growth of your organisation.

Connexionpoint

All your assets, licenses, configuration and all helpdesk requests are recorded in our comprehensive web-based IT management system - connexionpoint.

We Listen

Our strength lies in our readiness to listen to the needs of our customers. We regularly hold meetings with our customers to ensure that their changing needs are readily understood and catered for. We treat our customers' feedback seriously. Each of our client is assigned with an account manager to ensure the services are provided in a holistic approach. We also monitor our customer service level via regular feedback surveys.